Sunoco Pipeline has additional Frequently Asked Questions that have recently arisen. See below. They've also created a website for direct communication with our neighborhood: https://silverhawkresponse.com. You can also contact Sunoco by email: email@example.com
Disclaimer: The HOA is not make any recommendations but is passing along the information.
Q: What is the best way to reach Sunoco?
A: We recently set up an email address that is monitored by multiple team members 24 hours a day: firstname.lastname@example.org. This is in addition to our toll-free number: 855-430-4491. Please leave your name, address, contact information, and any concerns. If applicable, please list of any respective claims and include supporting documentation.
Q: Why is some house cleaning taking longer than others?
A: The length of time it takes to clean a house depends on the size and scope of the house coupled with the amount of cleanup required. If your property is not cleaned to your satisfaction, our teams will come back and clean again. Please contact us to let us know.
Q: What type of crude oil is this and why is it yellow?
A: Crude oil, similar to motor fuel, comes in a range of colors depending on the hydrocarbon mixture. This is sweet crude oil that came directly from Oklahoma wells. It was put directly into storage and has not been refined. The yellow colored appearance of the oil was due to the atomization of the oil as it was spraying into the air, similar to the difference in appearance between a bottle of soda at rest and then the appearance of a shaken bottle of soda as it foams from the bottle.
Q: What if we want use an independent cleanup company?
A: We understand your concern, however, the companies we’ve contracted are cleaning to your satisfaction, not ours. We have vetted these companies for qualifications and professionalism, and want them to do the very best job while representing our cleanup efforts. Please contact us if you have specific concerns about the cleaning being performed on your property.
Q: Will I have to disclose the spill and cleanup to potential home buyers in the future?
A: We do not believe this incident will affect property values. For information on disclosure requirements, we recommend speaking with a realtor if you are considering selling your house.
Q: When will our HOA pool be ready to use?
A: Per your HOA president, the pool will be open on schedule by Memorial Day weekend, dependent upon water testing results once it is filled. Sunoco will be providing food and beverages for the opening weekend party on Saturday, May 26th.